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MEDICAL STAFF

Dr Philip Lai graduated and trained in Melbourne. He obtained further training in England. Since then he has worked in Hong Kong in a Mission Hospital for two years. He was also in General Practice in Hobart before coming to Ballina. He has a special interest in skin cancers.

Dr Jerome Mellor graduated from Southampton University (UK) in 1980. He has wide experience in the management of serious illnesses, preventative health, paediatrics and family planning. He is a fellow of the Australian and UK College of General Practice. Dr Mellor has semi retired and works the 1st and 3rd Monday of the Month.

Dr Chris Greenway has practiced as GP In Ballina since 1983 and has past extensive Experience in woman’s health, travel medicine and chronic disease management. He has a keen interest in skin cancer treatment and uses modern diagnostic equipment for the detention of melanoma.

Dr Bill Kelly graduated from the University of Sydney in 1995. After spending 2 years working in Newcastle he then spent time working in the area of Emergency Medicine in Melbourne teaching Hospitals. He then spent 5 years working at Ballina District Hospital Emergency Department. He has a special interest in cardiovascular and respiratory medicine.

Dr David Sare Is a graduate of Flinders University SA.
He undertook further training in Anaesthesia, Obstetrics and Paediatrics. He was a procedural Dr in country SA for 23 years. He has been in Ballina since 2007, working in both hospital and General Practice.
He is registered as a specialist in General Practice and provides a wide variety of professional services.

Dr Peter Tereschenko.
He is available for appointments Monday and Tuesday mornings 9.00am to 1.30pm.

PRACTICE NURSES
Helen O’loughlin
Linda Black
Rebekah Williams

Rebecca Clark
Hours Monday – Friday 9.00am – 4.30pm
Appointment is made at reception. General nursing including child and adult immunisations  wound care, ECG, ABI, Spirometry

PRACTICE STAFF
Michelle Fleming
Margaret Foster
Katie Fleming
Toni Caesar

OFFICE  MANAGER
Ros

SERVICE & FACILITIES
A full range of general practice services are      provided. Minor surgery, dressings, pap smears, immunisations and skin checks. The surgery is wheelchair accessible and a play area is provided for children.

ALL INSTRUMENTS ARE AUTOCLAVED FOR STERILITY AND PATIENT SAFETY.

AFTER HOURS ARRANGEMENTS
House calls are provided in-hours and after hours for regular patients whose condition prevents them from attending the surgery.
For very urgent medical problems a doctor is on call at Ballina Hospital at all times. Phone calls are automatically diverted to the Doctor on call.

APPOINTMENTS
It is the aim of this practice to provide comprehensive and high quality medical care as courteously and efficiently as possible. Consultations are made by appointment to avoid long waiting times, although these are sometimes unavoidable. It is suggested you ring the receptionist for appointments. If urgent you will be fitted in that day  as soon as possible. If Needing a longer appointment please advise receptionist. When making your appointment.

WALK-INS will be accommodated at the first available appointment or if their condition deteriorates.

 

REFERRALS TO SPECIALISTS
When requesting a referral to a specialist it is appropriate to see your doctor who can assess the nature and urgency of the need, then arrange for you to see the most appropriate specialist.

A referral will contain details of your problem, history, current medication and any relevant test results.

PATEINT RIGHTS
Our Practice respects Patient rights to participate in decisions of their Health Care.

LOCAL HEALTH & COMMUNITY SERVICES
Our Practice engages with the following services by referral system. Diagnostic Services,Specialist Consultants, Allied Health Services, Disability and Community Services. Health Promotion and Public Health Services and Programs. Our Practice is aware of different referral arrangements.

ALL COMMUNICATIONS AND RECORDS PERTAINING TO PATIENTS ARE TREATED AS CONFIDENTIAL

PHONE CALLS
Doctors will receive all urgent phone calls. For Non Urgent phone calls if the Doctor is busy he will return the call as soon as possible.

INTERPRETERS AND TRANSLATING SERVICES
PHONE NUMBER 131450
Enquiries or Arrangements for patients who require communication services please speak  with our reception staff for assistance.

FEES
Most consultations will be charged at $75.00 The rebate from medicare is $37.60

Discount Fee   $65.00 / $60.00
With our Tyro System you  receive your Medicare rebate back  of $37.60 immediately
Pension Card holders will be Bulk Billed Health Care Card Holders will be Bulk Billed
Children under 16 – Bulk Billed
All Skin and Minor Surgery – Bulk Billed
All Nursing services Bulk Billed
Credit card facilities are available
If patients have difficulty paying fees please discuss this with your doctor.

RESULTS OF TESTS including Cervical Screening tests
Patients should phone the surgery two days after tests have been done to check on results.

REMINDER SYSTEMS
Our Practice now sends all reminders by Hot Docs SMS
If you do not wish to be part of this system please advise your Doctor or Nurses.
Reminder systems are in place for the provision of Preventive Health.
E.g Immunisations , Vaccinations,
Pap Smears, Diabetes reviews etc.  

PATIENT FEEDBACK
From time to time this practice invites patients to complete a questionnaire on their views of this practice. These surveys are completely confidential and help us to improve our services.
If you are unhappy about any aspect of the care received we are keen to know about it. However if you feel there is a  problem you may contact the Health Care Complaints

PHONE 1800043159.

Australian Privacy Principles.

PRACTICE BROCHURE 2018