It is the aim of this Practice to provide comprehensive and high quality medical care as courteously and efficiently as possible. Consultations are made by appointment to avoid long waiting times, although these are sometimes unavoidable. It is suggested you ring the receptionist for appointments. If urgent you will be fitted in that day. If needing a longer appointment, please advise the receptionist when making your appointment.
WALK-INS will be accommodated at the first available appointment or if their condition deteriorates.
House calls are provided in-hours and after hours for regular patients whose condition prevents them from attending the surgery.
For very urgent medical problems a doctor is on call at Ballina Hospital at all times.
After hours phone calls to Moon Street Medical are automatically diverted to the GP on call.
Our aim is to provide excellent care, but if you feel we haven’t met your expectations, we would like to hear from you. All complaints are dealt with by our Practice Manager and she will ensure your complaint is dealt with.