Our Practice now sends all reminders by Hot Docs SMS.
If you do not wish to be part of this system please advise your Doctor or Nurses. Reminder systems are in place for the provision of Preventive Health, e.g Immunisations, Vaccinations, Pap Smears, Diabetes reviews, etc.
Interpreters and translating services
Enquiries or arrangements for patients who require communication services please speak with our reception staff for assistance.
In our practice all communications and records pertaining to patients are treated as confidential. To protect your privacy all our staff follow the privacy principles standards in accordance with the RACGP Code of Practice for management of personal health information in General Practice. In our practice we provide a health service that accommodates a diverse multicultural population including those with disability. We understand that it is a patient’s right to clear communication to ensure the best care of our patients, so that clear and informed decisions can be made regarding patient care.
Where there is a communication problem from low or no English reading proficiency or a language barrier, all efforts must be made to assist the patient to understand either using an interpreter service, visual cues or if hearing impaired, contacting the National Relay Service.