Reminder systems

Our Practice now sends all reminders by Hot Docs SMS.

If you do not wish to be part of this system please advise your Doctor or Nurses. Reminder systems are in place for the provision of Preventive Health, e.g Immunisations, Vaccinations, Pap Smears, Diabetes reviews, etc.

Interpreters and translating services

PH: 131450

Enquiries or arrangements for patients who require communication services please speak with our reception staff for assistance.

Appointments

It is the aim of this Practice to provide comprehensive and high quality medical care as courteously and efficiently as possible. Consultations are made by appointment to avoid long waiting times, although these are sometimes unavoidable. It is suggested you ring the receptionist for appointments. If urgent you will be fitted in that day. If needing a longer appointment, please advise the receptionist when making your appointment.

WALK-INS will be accommodated at the first available appointment or if their condition deteriorates.

After hours arrangements

House calls are provided in-hours and after hours for regular patients whose condition prevents them from attending the surgery.

For very urgent medical problems a doctor is on call at Ballina Hospital at all times.

After hours phone calls to Moon Street Medical are automatically diverted to the GP on call.

Complaints

Our aim is to provide excellent care, but if you feel we haven’t met your expectations, we would like to hear from you. All complaints are dealt with by our Practice Manager and she will ensure your complaint is dealt with.

Fees

Standard Consultation (up to 15min) Longer Consultation (up to 30 Mins)
Non – Concession card Holders $75 – $35.90 (out of pocket) Non – Concession card Holders $110 – $34.25 (out of pocket)
HCC Holders $60 – $20.90(out of pocket) HCC Holders $95 – $19.25 (out of pocket)
Pension Card Holders $55 – $15.90 (out of pocket) Pension Card Holders $90 – $14.25 (out of pocket)

We ask that all accounts be paid at the time of consultation. If patients have difficulty paying fees please discuss this with your doctor. Please enquire at reception on fees for home visits.

DVA, students and children under 16 are Bulk Billed.

All Care Plans and Health assessments are also bulk billed.

All skin surgery – will incur out of pocket expense.